Terms and conditions

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These General Contractual Terms and Conditions of Participation in journeys (trips, stays, accommodation) organised by the Travel Agency CORVINUS TRAVEL, s.r.o. (hereinafter the “General Terms and Conditions”) apply to any and all journeys, trips, stays, accommodation and services organised by the Travel Agency CORVINUS TRAVEL, s.r.o. These General Terms and Conditions are an integral part of the Travel Contract which is made between the Travel Agency CORVINUS TRAVEL, s.r.o. and the Client ordering the journey (trip, stay, accommodation) (hereinafter the Travel Contract). By signing the Travel Contract you hereby confirm that you are aware of the information, and terms and conditions herein, you acknowledge them and accept them consensually.
 

I. ESTABLISHMENT OF THE CONTRACTUAL RELATIONSHIP
The parties to the contractual relationship are:

the Travel Agency CORVINUS TRAVEL, s.r.o. with its registered office at Vrakunská cesta 6, Bratislava, Slovakia  Company ID No.: 36 775 452, registered in the Companies’ Register of the Bratislava I.District Court, Section Sro, file no 45882/B (hereinafter the “Travel Agency”) and

the Client booking the travel agency services who may be either a natural person or legal entity having legal capacity to enter into the Contract and/ or for the benefit of whom the Travel Contract has been made, or, to whom the journey is transferred.

The contractual relationship between the Travel Agency and the Client is established by the conclusion of the Travel Contract , e.g. by the Client’s acceptance of the signed Travel Contract and its confirmation by the Travel Agency. The Travel Contract is applicable to any and all additional persons specified in the Contract. The Client is liable for the performance of the contractual obligations of persons specified in the Travel Contract as he is for performance of his obligations.

Upon conclusion of the Travel Contract, the Travel Agency is obliged to procure the journey (trip, stay) for the Client and the Client is obliged to pay the agreed price. After confirming the Travel Contract, the Travel Agency is obliged to arrange and to provide services for the Client in the agreed extent and quality standards and in compliance with the agreed covenants of the terms and conditions.

By signing the Travel Contract, the Client gives consent for the Travel Agency to process his personal data in its filing systems in compliance with applicable legislation, i.e., Act No. 428/2002 Z.z. (Coll.) on Personal Data Protection as amended by Act No. 363/2005 Z.z. (Coll.), in particular for the period of time necessary for fulfilment of the rights and duties established by the Contract between the Client and the Travel Agency. The Client shall give his consent until the time of its written revocation, which is possible after the prior agreement with the Travel Agency. Data provided may be made accessible only to the Travel Agency personnel and to persons who are authorized to offer, to negotiate and to provide the Travel Agency’s services and to persons who supply the Travel Agency with services (including cross-border flow), specifically for the purpose of offering or providing the services of the Travel Agency. Consent for data-processing pursuant to this paragraph also applies to any and all data-processing persons. The client grants consent also on behalf of other participants of the trip (journey) of whom he is the legal representative or whose written consent he declares himself to be in possession of.

II. PRICE TERMS AND PRICES FOR JOURNEYS, TRIPS, STAYS & ACCOMMODATION
Prices for journeys, trips, stays and accommodation organised by the Travel Agency are contractual prices agreed in the Contract between the Travel Agency CORVINUS TRAVEL, s.r.o. and the Client. The price specified in the Travel Contract is the binding and agreed price.

Prices for journeys, trips, stays and accommodation are determined per-person (unless agreed otherwise) and comprise exclusively those services which are defined and stated for each journey (trip, stay) in an exhaustive list.
Any further discounts or bargains are related to bargain (sale) prices, published in the form of a sale promotion or bargain offer.

The Travel Agency CORVINIUS TRAVEL is entitled to increase the price for a journey (trip) at its own initiative in the event of the following circumstances:
- an increase in transport costs, including the prices for fuels;
- an increase in payments related to transport, for example airport and harbour (port) fees and charges which are included in the price for a journey (trip, stay);
- the change of an exchange rate applied in the determination of the price for the journey (trip, stay) on average by more than five per cent (5 %) in the event that the increase occurs more than thirty (30) days before the commencement date of the journey (trip, stay), in which case the price may be increased by at most an amount equal to the percentage change in the exchange rate.

The Travel Agency must send a written notification of the increased price to the Client not later than thirty (30) days prior to commencement of the journey (trip, stay), otherwise the travel agency will not be entitled to charge balance in the price for a journey otherwise.

III. PAYMENT TERMS
The Travel Agency has the right to have the price for a journey (trip) paid prior to the moment when the journey (trip) is procured for the Client, and the Client is obliged to pay the price of the journey (trip) before being provided with it.
The Travel Agency is entitled to request payment of advance payments when signing the Travel Contract, If not agreed otherwise, the amount of advance payments and the time schedule of payments is as follows:
- on establishment of the contractual relationship, the Client is liable to pay a basic booking fee amounting to EUR 190;
- not later than forty-five (45) days prior to commencement of the trip (journey), the Client is liable to cover the remainder, i.e., the amount payable to cover the total price for the services agreed so far.
- if a contractual relationship is established less than forty-five (45) days prior to commencement of a trip (journey), the Client is liable to cover 100 per cent (100 %) of the price for the services customized so far.

The Client is entitled to be provided with services after the full price has been paid for the services agreed so far. The Client is entitled to be provided with services only after having paid the full price for the services agreed so far. In the event that the Client  fails, for whatever reason, to pay the full price for the services agreed so far by the deadline for such payment, the Travel Agency is entitled to repudiate the concluded Travel Contract and to require the payment of a contractual fine pursuant to Article VII of these General Terms and Conditions.
 

IV. RIGHTS AND DUTIES OF THE CLIENT
The basic rights of the Client are:
- the right to due provision of the services agreed and paid for pursuant to the Contract;
- the right to request from the Travel Agency information about any and all facts concerning the services agreed and paid for pursuant to the contract;
- the right to be informed within contractually agreed terms or statutory terms about any changes, modifications or alterations to the contractually agreed services;
- the right to repudiate the Travel Contract prior to receipt of the services at any time, subject to the conditions laid down in Article VII of these General Terms and Conditions;
- the right to make a guarantee (warranty) claim for defects and imperfections and to settlement of such claims pursuant to Article VIII of these General Terms and Conditions;
- the right to obtain, not later than seven (7) days prior to the commencement of a trip (journey), further detailed information in writing providing any and all facts which are significant for the Client and which the Travel Agency is aware of that are not already contained in the Travel Contract or in a holiday catalogue which was delivered to a customer (client);
- the right to notify the Travel Agency in writing prior to commencement of a trip (journey) of the fact that another person identified in the written notification will take part in a trip (journey) instead of him. However, the Client must exercise this right no later than 45 (forty-five) days before the commencement of a trip (journey); after this deadline, the Client’s right ceases. The notification must also contain a declaration by the new Client that he agrees with the concluded Travel Contract and complies with any and all agreed terms and conditions for participation in the trip (journey). The person specified in the notification becomes the Client on the date when the notification is delivered. The original Client and the new The Client are jointly and severally liable for payment of the price of the trip (journey) and coverage of the costs incurred by the Travel Agency as a result of the change of the customer (client).

The basic duties of the Client are:
- to provide the Travel Agency with cooperation necessary for the due arrangement and provision of the services, primarily to provide true and complete information required for implementation of the Travel Contract including any changes and alterations to data and to submit further documents (e.g. visa applications, photographs) at the request of the Travel Agency;
- to ensure escort of persons under 15 years old and their supervision by an adult person (participant); likewise to ensure escort and supervision of persons whose state of health requires escort and supervision;
- to report the participation of foreigners (foreign nationals);
- to pay the price for a trip (journey) in compliance with Article III of these General Terms and Conditions;
- to notify the Travel Agency without undue delay of his personal opinion or standpoint on any changes made to the terms and conditions and contents of the agreed services;
- to take over documents from the Travel Agency which are necessary for spending the services;
- to have available a valid traveller’s identity document (passport) and visa (if required); to follow and comply with passport and customs rules of the destination countries. Any and all costs incurred as a result to a breach of the rules will be borne by the participant in the trip (journey, stay);
- to comply with vaccination requirements and any other formal medical requirements for travel to the countries where they are required under international medical rules;
- to follow the instructions of a guide, delegate or other appointed representative of the Travel Agency and to adhere to the specified programme;
- to act in such a way to prevent and avoid any damage to the health or property of other customers, the providers of the services or the travel agency;
- to file any claims against suppliers/providers of services pursuant to Article VIII of these General Terms and Conditions in a due and timely manner.

Additional duties apply to Clients – legal entities which are parties to a contractual relationship as follow:
- to acquaint their participants (holiday-makers) with these General Terms and Conditions and also with further information obtained from the Travel Agency, in particular, to inform them about the extent and quality standards of the services;
- to ensure and to make all participants follow the basic duties of the customers which require their personal cooperation and which can only be performed by the individual participant;
- to appoint a head of the group in the event when upon an agreement with the Travel Agency a guide of the travel agency is not provided. The head shall manage due provision of the services from the logistical point of view from suppliers; he supervises how are the planned services are provided;
- to submit in advance to the Travel Agency a list of participants including first names, the full date of birth of children under 15 years old and identification of the person responsible for supervising and escorting each child under 15 years.

V. DUTIES AND RIGHTS OF CORVINUS TRAVEL, s.r.o.
The rights and duties of the Client given in Article IV of these General Terms and Conditions are reflected in corresponding duties and rights on the side of the Travel Agency.

Prior to conclusion of the Travel Contract, the Travel Agency is obliged to provide information about all the facts concerning the extent of services given in the Travel Contract that it is aware of and which may have an impact on an interested party’s decision to purchase a journey (trip, stay).

The Travel Agency is not obliged to provide a customer with performance above and beyond the scope of services confirmed and paid for in advance.

The Travel Agency is obliged to conclude an insurance contract for a journey (trip, stay) under which the client is entitled to insurance benefit in the event of the Travel Agency’s bankruptcy.

VI. CHANGES, ALTERATIONS TO THE AGREED SERVICES, CANCELLATION OF A JOURNEY (TRIP, STAY)
In the event that the Travel Agency is forced to alter a substantial condition contained in the Travel Contract prior to commencement of a journey (trip, stay), the Travel Agency shall suggest to The Client an alteration of the Travel Contract. In the event that the suggested alteration to the Travel Contract also results in an adjustment of price for a journey (trip, stay), the proposal must specify the new price. The Client has the right to decide whether to accept the alteration of the Travel Contract orto repudiate the contract without paying a contractual fine. He must notify the Travel Agency of his decision in writing within the term determined by the Travel Agency in the change proposal.

The Travel Agency is entitled to cancel a journey (trip, stay) that is subject to contractual relationship entered between the Travel Agency and the Client if the minimum number of participants (holiday-makers) do not register for the journey (trip, stay) by a deadline of twenty-one (21) days before its commencement date, or if it would be unreasonable for the Travel Agency to implement the journey (trip, stay).

If the Travel Agency cancels a journey (trip, stay), it must notify the Client of the fact in writing without undue delay, not later than seven (7) days before the commencement date of the journey (trip, stay).

Furthermore, the Travel Agency reserves the right to cancel the journey (trip, stay) in the event of unusual, unexpected and unpredictable events (e.g. war, terrorist attack, uprising, mutiny, earthquake, other natural disasters, spreading infectious, contagious diseases, decision of State bodies, etc.), or in the event that the safety, health or lives of clients (customers) would be endangered otherwise if such circumstances could not have been predicted, foreseen or assumed in the moment of making the Travel Contract .

If the Travel Agency cancels the journey (trip, stay) less than twenty (20) days before its commencement date for reasons other than those referred to in Paragraphs 2) and 3), the Client has the right to proportionate compensation for damages.

In the event that after commencement of a journey (trip, stay) the Travel Agency does not provide the Client with the agreed services in due and timely fashion, it must take such measures without undue delay to ensure that the journey (trip) can take place and continue. In the event that continuation of the journey (trip) cannot be provided without the use of services of lower quality than was agreed in the Travel Contract, the Travel Agency must return to the Client an amount equal to the difference in price between the offered services and those provided.

Upon an individual request (wish) of the Client, the Travel Agency is ready, where possible, to make changes and alterations to the terms and conditions covenant in the Travel Contract, on condition of the payment of a fee for such changes and alterations in the amount of a lump-sum of EUR 70.

The Travel Agency reserves the right to exclude a participant (holiday-maker) from the journey, (trip, stay) who, while intoxicated, makes it impossible to implement the journey, trip, stay itself or who endangers the safety of other participants in the trip through his behaviour.

The Travel Agency reserves the right to change the date and time of flight departure in response to conditions affecting flight and air navigation, air transport services and air transport allowances (permits). The Client shall be informed of such changes in a timely and appropriate manner.

VII. REPUDIATION OF THE CONTRACT
Prior to commencement of a trip (journey), the Travel Agency may repudiate the Travel Contract only due to the cancellation of a trip (journey) or due to a breach of the Client’s contractual obligations. The Travel Agency must send written notification of repudiation of the Travel Contract including documented reasons for repudiation by registered letter to the Client’s address given in the Travel Contract, Repudiation of the Contract enters into effect from the date when the notification is delivered.

The Client has the right to repudiate the Travel Contract at any time before commencement of receipt of the services:
- without specifying reasons;
- in the event that a new contract pursuant to Article VI. Paragraph 1) of these General Terms and Conditions is not concluded;
- due to the Travel Agency’s breach of its duties under the Travel Contract.

The Client must send the notification of repudiation of the Travel Contract by registered letter, or, deliver it in another documented way to the mailing address of the Travel Agency. The effects of repudiation of the Contract are effective from the date of delivery of the written notification to the Travel Agency’s mailing address.

In the event that the reason for the Client’s repudiation of the Travel Contract is the Travel Agency’s breach of its duties, the Travel Agency must return, without undue delay, the entire sum that it received from the Client as payment of the price of the journey (trip, stay) under the repudiated Travel Contract, and the Client is not obliged to pay any contractual fine to the Travel Agency.

If the Travel Contract is repudiated for other reasons, the Client must pay a contractual fine to the Travel Agency. The amount of the contractual fine is calculated according to the number of days prior to commencement of the trip (journey) or receipt of the services as follows:
- 60 and more days EUR 190 per holiday-maker/ participant in the trip (journey);
- 59 to 45 days 30 % of the price for the journey determined beforehand;
- 44 to 22 days 50 % of the price for the journey determined beforehand;
- 21 to 15 days 75 % of the price for the journey determined beforehand;
- 14 to 4 days 90% of the price for the journey determined beforehand;
- 3 and less days 100 % of price determined beforehand.

If the customer does not commence the trip (journey, stay), or, if he does not make use of the service without prior repudiation of the Travel Contract, or, due to a breach of an obligation under Article IV. Paragraph 2) Subparagraph g) of these General Terms and Conditions, he must pay the full amount (100%) of the price determined beforehand.

Price determined beforehand means the sale (purchase) price including any and all purchased optional services for all participants in the trip (stay).
When determining the number of days for the calculation of a contractual fine, the significant date is the effective date of repudiation of the Contract.
This date is included in the counted number of days. The commencement date of the trip (journey, stay) is not counted in the number of days.
The Travel Agency is entitled to deduct the contractual fine from the paid advance payment or the paid price for the services agreed so far.

VIII. GUARANTEE CLAIMS, LIABILITY FOR DAMAGES
In the event that the extent or quality of services do not conform to those agreed in the Travel Contract (they are lower than agreed), the customer is entitled to make a claim under guarantee /warranty. The Customer must file a claim for a wrongly provided service without undue delay, in particular on the spot at the place of provision of the service or to the authorized representative of the Travel Agency. A Customer has the right to file a guarantee claim for poor quality services only in his own name, or in the name of persons recorded together with him in the Travel Contract. The representative of the Travel Agency must decide on the guarantee claim immediately insofar as it falls within his competence.

In the event that it is not possible to make good any damage immediately, the Travel Agency representative writes a guarantee report on the defective service with the person making the guarantee claim. The guarantee report on a defective service is signed by the Travel Agency representative or the provider of the service and the filer of the guarantee claim and each of the parties shall retain one (1) counterpart of the guarantee report on the defective service. The Customer must submit the confirmed guarantee report on a defective service when filing the guarantee claim with the Travel Agency.

The Customer must file the guarantee claim with the Travel Agency without undue delay, not later than within three (3) months after the end of the journey (trip, stay), or, in the event that the journey (trip, stay) did not happen, from the date when it was supposed to end according to the Travel Contract, otherwise the right to file a claim lapses. The Travel Agency is obliged to respond to any and all guarantee claims filed in accordance with the given terms and conditions in writing not later than thirty (30) days after receiving the guarantee claim.

The Travel Agency bears liability to the Client for the breach of the obligations under the concluded Travel Contract regardless of whether the defective service was provided by the Travel Agency or other service providers, if the obligations were within the scope of the Travel Contract for the trip (journey, stay). The Travel Agency is not liable for the standard of services provided by someone else or outside the scope of the trip (journey, stay) if the Client agreed them on the spot, with the guide at a venue or with a hotel representative or another entity.

Damages and losses to property caused to a customer which have been the subject of contractual correction or alteration of insurance coverage by an insurance company under a travel insurance policy cannot be included in a guarantee claim. Neither damages nor losses to property which have been expressly exempted from the extent of insurance coverage can be included in a guarantee claim.

If the Customer does not receive the whole or a part of the agreed services that have been paid for and provided by the travel agency due to circumstances whose occurrence, development and consequences are not the result of the activities or the procedure of the Travel Agency, or due to circumstances on the side of the Customer, the Customer is not entitled to claim repayment or a discount from the price of the services.

The Travel Agency is not liable for any delay of a means of transport if it has pointed out the possibility of such delay due to the worsened passability of roads and border crossings, due to adverse weather or due to technology or operating conditions. The Travel Agency is not liable for damages that may be incurred as a result of transport delays. Transport delays do not entitle a customer to repudiate the Travel Contract or receive a refund for agreed services that were not provided.

The Travel Agency is not liable for damage which was caused neither by the travel agency nor by its suppliers nor the providers of services, and the damage was caused by the client, a third party, who is (are) not involved in provision of the journey (trip, stay), or, an event which could not have been prevented even when every effort was made to do so, or, due to unusual, unexpected and unpredictable circumstances.

IX. FINAL PROVISIONS
The General Contractual Terms and Conditions apply to trips (journeys, stays) and services provided by the Travel Agency only when the Travel Agency CORVINUS TRAVEL, s.r.o. does not determine otherwise, or no other agreement on the extent of mutual rights and liabilities (duties) is agreed beforehand. Any difference in application must be specified in writing.

By signing the Travel Contract, the Client confirms that he is familiar with the General Terms and Conditions, that he can understand them, that he agrees with them and that he accepts them in their entirety.

The General Terms and Conditions enter into force and effect on 01 July 2008 and are considered to be an integral part of the Travel Contract.